Frequently Asked Questions

  1. What is Happy English?
    • Happy English is an English tutoring service.
  2. Where can I have my lessons?
    • If you live in the New York City or Long Island area, you can study with Michael in-person.
    • If you live somewhere else, you can study via Skype using your computer.
  3. Who is my teacher?
    • Your teacher is Michael DiGiacomo. Michael is a native New Yorker who is an experienced ESL Instructor
  4. Why is Michael different from other teachers?
    • Michael has more than 20 years’ experience helping international students learn English.
    • Michael is a native English speaker who teaches American English.
    • Michael has taught English in New York and overseas.
  5. Do I have the same teacher each lesson?
    • Of course! Do you want to waste time each lesson introducing yourself? Having the same teacher all the time means that teacher will really get to know you and know how to help you improve.
  6. Can I try a free lesson?
    • Yes. Everyone can have a free level-check, trial lesson, and counseling before making the commitment to study.
  7. What is Skype?
    • Skype is computer software which lets you talk for free to anyone in the world. All you need is a computer and an internet connection.
  8. Do I need a camera?
    • You do not need to use a camera, but you will need a headset with a microphone so your teacher can hear your voice.
  9. How much do the lessons cost?
    • Face to Face Lessons:
      • $50 per hour
    • Skype Lessons are sold by the course.
      • 10 Hour Course – $500
  10. When do I need to pay for the lessons?
    • Once you decide to start lessons, and have arranged your lesson schedule, lessons must be paid at least 48 hours before the first lesson.
  11. How can I pay for my lessons?
    • For face to face lessons, please pay at the time of your first class. You will pay a one lesson deposit which will be credited towards your last lesson.
    • For Skype lessons, you can pay for your classes using your PayPal account, or by credit card via PayPal.
      • Once you have arranged the schedule, you will receive an invoice for your classes with a link where you can safely pay online.
  12. How long is each lesson?
    • You should plan to schedule a lesson at least once a week. You can take a 60, 90, or 120 minute lesson.
  13. When do I need to complete my course?
    • A 10 hour course needs to be used within 20 weeks.
  14. Do you charge a registration fee?
    • No. You do not need to pay a registration fee.
  15. Do I need to buy a textbook?
    • This depends on what you want to study and what your goals are. In most cases, the materials for your lessons are provided by your teacher and so there is nothing extra to buy. If you are studying TOEFL, TOEIC, or SAT Preparation, your teacher will let you know which book you will need and where to buy it. Happy English! does not sell textbooks directly.
  16. What is your cancellation policy?
    • Your lesson time is reserved for you. If you need to cancel a lesson, you must give 24 hours advance notice by email. Your teacher will arrange a make-up class or the next lesson. Lessons not canceled within 24 hours will not be made-up, and you will be charged for the lesson. Of course, we understand that sometimes there may be an emergency situation and you will be unable to give 24 hours advance notice. In that case, please be sure to make contact as soon as you are able. In the event of an emergency, a make-up class may be offered at the instructor’s discretion.
  17. What if I am late for a lesson?
    • Lateness: The teacher will wait a maximum of 20 minutes for a late student. If you are more than 20 minutes late, the cancellation policy will be in effect.
  18. Do you offer refunds?
    • Yes of course. If you wish to cancel your course, you must notify your teacher by email at least 24 hours before the next scheduled lesson. All unused lessons will be refunded and your refund will be processed within 72 hours.